GENERAL CONDITIONS OF SALE AND CONTRACTING

By accepting the purchase, the customer declares to fully and unreservedly accept all of these General Conditions of sale and contracting.

 

PRODUCTS

The product catalog is presented with a file detailing the main characteristics (image). Being a page exclusively for professionals in the sector (Wholesalers and Distributors of hairdressing products) the prices of the products will only be seen for those clients who have been assigned the password. On these prices, the discount corresponding to the client must be applied, prior agreement with Sublime Beauty Wholesaler (hereinafter Sublime). The prices on the page are without VAT.

 

SHOPPING IN SUBLIME

To make any purchase at Sublime through the online platform, the customer must first register by completing a form with all the customer's billing data. Once registered, Sublime will contact the client to carry out the corresponding verification and assignment of username and password.

The forms of payment of the order, will be the forms of payment previously agreed with Sublime.

The minimum order will be €50.

 

SHIPPING COST

Orders of an amount greater than or equal to €300 net in the peninsula, and €600 net in the Islands, Ceuta, Melilla and Andorra, go with postage paid.

Orders less than €300 net will have an additional cost of €7 for orders in the Peninsula, and for orders in the Islands, Ceuta, Melilla and Andorra, it will be evaluated depending on the order. Sublime's sales department will contact the customer to quote the shipment in each case.

The delivery time at the delivery address indicated by the customer will be 48 hours from receipt of the order in the Peninsula. For shipments to the Islands, Ceuta, Melilla and Andorra, it will be 72-86 hours, less in the case of the Canary Islands, which will depend on the day the order is received (In this case, the Sublime sales department will contact the customer to give you a delivery estimate).

 

AVAILABILITY OF PRODUCTS

In case of not having availability of a product included in the order, Sublime will send the rest of the order. Product shortages are not pending in the system, so the customer must ask for it in future orders.

 

RIGHT OF RETURN

The customer will have 5 calendar days to communicate their right to return a product. Returns will not be accepted after 5 calendar days from receipt of the order.

The reasons for returning the product will be for:

  • Product shipped but not requested.
  • Product in poor condition.

The products returned in the first case must be fit for sale. Open or manipulated products are not accepted.

Once the product is received, a credit will be made to the customer's account or the product will be sent again if it arrives in poor condition. (On request of the client)

 

PRICES

The price of the products published on our online platform is without VAT INCLUDED, and without the application of the brand discount.

The discounts by brand will be given to our clients, in the first contact with our commercials. (At the time the username and password are assigned).

 

CANCELLATIONS

At any time before confirming the purchase, the customer can go back or leave the page and his order will not be effective.

The customer can also cancel the items in an order by removing them from the shopping cart, before confirming their order.

Once the purchase is confirmed, the customer can cancel it by email or telephone without any cost.

This cancellation can be made through any of the customer service channels, by telephone or email.

- [email protected]

- 93 381 2391

If the order has not left our warehouses yet, the cancellation of the order will not ocur any costs. In case the product has left our warehouse, the customer will bear the shipping costs.

 

DELIVERY

Deliveries in the Peninsula are made between 42-72 hours (Business days)

Delivery to the Islands, Ceuta, Melilla and Andorra will be 72-86 hours, less in the case of the Canary Islands, which will depend on the day the order is received (In this case, the Sublime sales department will contact the customer to give you a delivery estimate)

Shipments have a SHIPPING INSURANCE INCLUDED, the cost of which Sublime assumes, thus guaranteeing the reception of your order in perfect conditions. In case of loss, a new order is sent at no cost to the recipient. In case of not having new merchandise, you will be notified to cancel the order and refund the amount paid if it was already paid by the customer.

Delivery times may change depending on the product. In any case, the customer will be notified at the time of purchase by email or by phone.

The customer can check the status of his order by phone 93 381 23 91, through the e-mail [email protected].

 

WARRANTY

The contractual guarantee offered is in accordance with the terms of Law 23/2003, of July 10, on Guarantees in the Sale of Consumer Goods, and ROYAL LEGISLATIVE DECREE 1/2007, of November 16, by which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws that recognizes the consumer the right to repair the good, its replacement, the price reduction and the termination of the contract, procedures that will be free for the client.

 

The guarantee will lose its validity in case of defects or external deterioration. The consumer must inform the seller about the lack of conformity within two months from when he became aware of it.

Sublime offers, in addition to the purchase invoice, the official guarantee of electrical appliances such as: hair straighteners, dryers, curling irons and hair clippers, up to 24 months, depending on the manufacturer for the private user and being from 6 months to 12 months for the professional user.

The receipt for the guarantee will be the customer's invoice, where the date of purchase is indicated.

If during that period of time the device has any type of technical incident, (which is not due to incorrect use of the product, or to external causes) the client must notify the incident to Sublime.

In this case, use the following procedure:

1. Contact Sublime through our customer service by this number 93 188 1821 or by following e-mail [email protected]

2. In case the article has any defect or failure, we will proceed immediately to process your guarantee.

3. The client will send the product to Sublime. Sending expenses will be at client's charge.

4.Once we have the item, it will go to the technical service of the brand itself.

5.Delivery and return times for any item to the technical service are determined by the technical service itself. Once the Sublime item is repaired, it will be delivered within 48 hours.

 

MODIFICATION OF THE CONDITIONS OF SALE

Sublime reserves the right to modify these General Conditions by notifying customers in advance, being able to make changes to the content and services in order to improve them.

These changes must be accepted by the customer once a purchase is made through the online platform www.sublimebw.com

 

EXCLUSION OF RESPONSIBILITY

Sublime is not responsible for any of of the following cases:

•Error by the client when entering their data in the registration or order form their account.

• Incorrect or bad faith use of the services offered on the online platform by the user.

•Lack of diligence of the user in the custody of their passwords or their own personal data.

•Delay or non-receipt by the customer of the order confirmation by e-mail, or any other anomaly during the purchase process caused by network problems or the electronic device used by the customer to connect.

•Unauthorized access to Sublime systems that are impossible to detect due to the security measures implemented by the company and its suppliers.

•Any other fact or situation that is not reflected in these General Conditions and that is not attributable to the acts, decisions or will of the Sublime staff, being exceptional, fortuitous or major force.

In any case, Sublime undertakes to try to solve the problems that may arise in order to reach a quick and satisfactory solution to the incidents, to the best of its ability.

 

CUSTOMER SERVICE

Customer service schedule:

Hours: Monday to Friday from 8:30 a.m. to 6:30 p.m. and Saturdays from 9:00 a.m. to 3:30 p.m.

Phone: 93 381 23 91

E-mail: [email protected]

 

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